Terms and conditions
Prices
All prices are stated in Swedish Kronor (SEK) including VAT.
Sale
Goods in the shop are for sale within Sweden. If you want to buy an item and have it delivered abroad, contact info@gad.se for a price quote.
Order confirmation
An order confirmation of your order will be sent to you via e-mail within one working day of the order.
Packaging
We would like to protect the environment and therefore reuse as much as possible packaging that we have received from other suppliers when we pack our shipments. There may therefore be logos etc. on the packaging from other brands than the ones you ordered. However, the product always comes in its original packaging. Hopefully, like us, you think it is good to reduce costs, for example your shipping costs, and that recycling is at the right time.
Payment method
We offer the payment options Klarna, invoice and card payment. When invoicing, the payment is divided into a down payment of 25% and the final payment, which must be paid before delivery takes place. If you want an invoice, contact info@gad.se
Shipping
The shipping cost is SEK 67 for orders under SEK 500 from our GAD Details range. Orders for at least SEK 500 are sent free of charge.
It is also possible to pick up the item in our store in Visby at Klosterbrunnsgatan 1A, 621 56 Visby, which is of course free regardless of the purchase amount.
Our furniture is always delivered free of charge to the curb or property boundary.
Delivery method
Smaller goods are sent with Schenker to the nearest delivery point and larger goods/furniture are sent on a pallet to the customer's home. The carrier will then notify before delivery. Carry-in not included.
Delivery confirmation
We will send you a delivery confirmation via e-mail in connection with the goods leaving us.
Right of withdrawal
All products except our furniture can be returned within 14 days of receiving your delivery. Does not apply if the product's closest protective packaging is broken.
Our furniture cannot be returned as it is made specifically for the customer.
The right of withdrawal does not apply to our outlet range.
As a customer, you always have a 14-day right of withdrawal according to the Distance Contracts Act. (DOES NOT APPLY TO OUR FURNITURE, HOWEVER).
This means that if you buy an item on the Internet, you have the opportunity to cancel the purchase within 14 days from the day you received the item. Please note that this does not include custom items such as furniture made directly for you. Always contact us by e-mail at shop@gad.se before returning the item. The letter must contain the order number, any invoice number and which goods you want to return.
The returned goods must be unused and in their original packaging with associated packaging. Free return applies to goods sent as a package (not a pallet). A return shipping slip is enclosed in your package. Returns may not be made as cash on delivery or cash on delivery. It is also possible to leave the item at GAD Butik & Showroom in Visby at Klosterbrunnsgatan 1A.
If you regret your purchase and send/return an item to us, your item cost will be refunded.
An order that is delivered with Schenker and not collected within 14 days is returned to GAD at your expense.
Delivery time
Our furniture has a 6-12 week delivery time because it is made to order by our carpenters.
Complaints and warranty
All products have a one-year warranty and a three-year right of complaint according to the Consumer Purchase Act. The warranty applies from the product's original purchase date and in Sweden. The purchase receipt or order confirmation must be presented. If the item is defective or if we have sent the wrong item, we are responsible for the return postage. Contact us as soon as possible or at the latest within 14 days at shop@gad.se if you want to make a complaint.
Remember to pack the item well, in the same way as when it arrived, as you are responsible for the transport. The item must always be returned to GAD Depending on the type of fault, we will either send a new item, carry out a repair or replace the cost of the item.
Transport damage
If transport damage should occur, we ask you to report the damage to our customer service via e-mail shop@gad.se. We follow the Swedish Consumer Agency's guidelines and the report must be made within a reasonable time after you noticed or should have noticed the error.
Reservation
We reserve the right to any inaccuracies in price information, product information and stock balance. We reserve the right to correct the incorrect information afterwards, even after the purchase has been completed.
Privacy policy according to GDPR
We use the personal data you provide when you place your order to be able to fulfill our commitments to you as a customer. We also document certain communications we have with you via telephone or e-mail, in order to provide you with the best service and follow up on your matters. The information that is saved is name, address, e-mail, telephone number and IP address. If you pay by invoice through Klarna, your date of birth is saved.
Aktiebolaget Gotland Art & Design AB uses encrypted communication via SSL to ensure that your personal data is protected when purchasing. Credit card information is only handled by Klarna in a secure and encrypted connection. When handling your personal data, we also work according to an internal security policy developed to ensure that we comply with applicable legal requirements.
Your personal data is only handled by Aktiebolaget Gotland Art & Design AB and the parties involved in handling your purchase. Your personal data will not be shared with unauthorized persons.
When you have agreed to our terms of purchase, and thus also our Privacy Policy, your personal data will be stored with us for seven years. As a customer, you have the right to contact us to obtain information about what personal data we have saved about you, the possibility to update these or to have them deleted.
Cookie files
This website uses "cookies". A cookie is a small text file that the website you visit requests to save on your computer. We use cookies to analyze website visits and further develop the website experience and to give a visitor access to various functions. It will not harm your computer.
You can choose to turn off cookies in your browser. These settings may affect some functionality of the website and we ask you to be aware that this may result in the site not working properly.
Anti-SPAM policy
We do not participate in sending SPAM or junk mail.
Company information
The limited company Gotland Art & Design AB
Hästgatan 10
621 56 Visby
Org. no: 559456-8809
